2016 Sentara Heart Annual Report

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Sentara Heart Promise  

Program Leads:
Melissa Connolly, MSN, RN, ACNP-C
Amy Shannon, MSN, RN, FNP-C

Sentara Heart Promise offers a one-of-a-kind support system that provides coordinated care for better health before, during and after heart surgery. Developed at Sentara Heart for coronary artery bypass and valve replacement surgery patients, Sentara Heart Promise provides:

  • Post-surgery follow-up care
  • Preventive services and counseling


The program’s centerpiece is a unique, pre-surgery assessment tool administered by nurse practitioners to evaluate a patient’s health prior to surgery. This clinical checklist is designed to identify underlying conditions that could disrupt scheduled surgery or complicate recovery. Since the pilot was created in 2012, the program has eliminated day of surgery cancellations for cardiothoracic surgery patients and has significantly reduced readmission rates.

Other major successes connected to Sentara Heart Promise include:


Sentara Heart Promise is led by advanced practice clinicians who work with our elective, outpatient population and our inpatient preoperative population.Through this program, every surgical patient has a point of contact for the entire surgical timeline: preoperatively, postoperatively and up to 30 to 90 days post discharge.