2016 Sentara Heart Annual Report

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Transferring a Patient to Sentara Heart Hospital

The CARE Unit (cardiac assessment, recovery and evaluation) at Sentara Heart Hospital “always says yes!” to referring providers wanting to transfer or admit cardiac patients to our care. Over the last few years, Sentara Heart Hospital has experienced a 36 percent increase in patient transfers and referrals.The hospital will not turn away a cardiac patient in need.

In 2016, Sentara Heart collaborated with Sentara’s RegionalTransfer Center to coordinate efforts to transfer cardiac patients. All patients are transferred with the underlying principle of “Right place, right time and the right level of care.” Our one-call-does-it-all system allows a referring or accepting physician to focus on the patient instead of arranging and coordinating transfers.

The process is quite seamless as the CARE Unit uses the RegionalTransfer Center’s teletracking system to view all patients awaiting transfer:

  • Once Sentara Heart Hospital receives a transfer request, an expert CARE Unit team member gathers information about the patient’s clinical needs and relays the details to a Sentara Heart doctor.
  • Sentara’s doctors and the CARE Unit evaluate the patient’s clinical needs and determine the best mode of transportation, either via ambulance or Nightingale Regional Air Ambulance.
  • Depending on the patient’s status, the CARE Unit prepares the required procedure room — ICU, cath lab, operating room, CARE unit, stepdown or other.
  • A member of the CARE Unit team notifies the referring physician of the action plan and serves as the central point of contact throughout the patient transfer and for all status updates.

The CARE Unit at Sentara Heart Hospital on the campus of Sentara Norfolk General Hospital serves as the portal for entry, preparation and recovery for catheterizations, electrophysiology (EP) and cardiac operating room procedures.This system provides seamless coordination of cardiac care and ensures that Sentara Heart is prepared to meet a patient’s level of care before arrival.